Turbo Live by AT&T Terms & Conditions
Our Agreement: By activating or using Turbo Live by AT&T, you acknowledge and agree to be bound by these Terms and Conditions (available at att.com/turbo-live), the AT&T Consumer Service Agreement (CSA) at att.com/ConsumerServiceAgreement, and policies and documents expressly referenced and incorporated into the CSA, including any Consumer Service Summary provided to you, AT&T’s Privacy Notice (at att.com/privacy), and Acceptable Use Policy (at att.com/legal/terms.aup.html). Any event-specific rules or disclosures presented at checkout are incorporated into these Terms by reference. READ THE CSA CAREFULLY because it requires you and AT&T to resolve any disputes by binding individual arbitration and waive our rights to jury trials and class actions. AT&T network management policies apply (att.com/broadbandinfo). Any event-specific rules or disclosures presented at checkout are incorporated into these Terms by reference.
Turbo Live by AT&T: Provides customers present at and during a specified event with unlimited, high-priority wireless data access for their device, enabling optimal data performance at the event—even during busy times on the network. Data used with Turbo Live at the event does not count against any applicable monthly data allotment under your AT&T wireless plan. Turbo Live does not provide additional data allotments, network coverage, or upgrades to voice calls or messages. Upgrades data only. Performance, experience, and speed are not guaranteed and may be affected by factors such as network congestion, coverage, and your device. During peak network congestion, Turbo Live performance benefits may not be noticeable. You will not get Turbo Live when roaming or on Wi‑Fi. Turbo Live benefits do not extend to mobile hotspot. Video management and AT&T network management policies apply (att.com/broadbandinfo). See your plan terms for details.
Turbo Live Icon: The Turbo Live by AT&T indicator (or alpha tag) is an icon that may be displayed on your device indicating that your line is subscribed to Turbo Live and active. This icon may sometimes appear when Turbo Live is inactive (such as when you’re using Wi-FI or after you’ve exceeded applicable data conditions)(learn more at att.com/turbo-live).
Eligibility:
Some customers will also need an open eSIM slot for successful download and setup; this can be managed in the operating system. Certain network features, such as radio spectrum–dependent benefits, may vary by device, plan, or local spectrum availability.
Activation, Coverage, and Service Area:
Activation may take up to 15 minutes after purchase and becomes active only when activation is complete and your device is registered on the AT&T wireless network. Turbo Live is active only during the scheduled event window, which may be dynamic and subject to change according to the event. If an event ends earlier than scheduled, service may be terminated at AT&T’s discretion. The service operates exclusively within the event’s designated location (within the venue and the immediate surroundings as determined by AT&T for each event/location). Leaving the coverage area for a Turbo Live event for an extended period of time—typically more than 10 consecutive minutes—may result in Turbo Live being paused or deprovisioned without refund; check event details for specific thresholds.
Inventory and Setup:
The number of open slots may be limited for each Turbo Live event. For those who pay at sign-up, event inventory (seat count) is reduced only after successful payment. If AT&T setup fails after payment, inventory is not reserved, and you will receive a refund.
Device Changes, eSIM Deletion, and Transferability:
Switching devices or deleting your Turbo Live eSIM before the event will prevent Turbo Live from working on your device. To use Turbo Live on a new device, you must buy it again (if available). The original purchase is not refundable. Turbo Live is non-transferable and tied to the device/eSIM on which it was purchased and set up.
Emergency Prioritization and Public Safety:
In emergencies or public safety situations, AT&T may reallocate resources or alter traffic management to support FirstNet and law enforcement. Turbo Live may be reduced, paused, or terminated without notice or refund if that happens.
Notifications and Receipts:
By using Turbo Live, you consent to receive service-related communications, including email receipts and notices. Email receipts may be sent even if you have disabled in-app notifications. Some in-app messages may also be sent to keep you informed about set-up and event status.
Changes to Turbo Live or These Terms:
Service, features, availability, pricing, terms, and restrictions for Turbo Live may be modified or terminated at any time without notice. The Turbo Live Terms in effect at your purchase time govern that purchase, unless otherwise stated. The CSA governs how future changes to its terms may apply to you.
Turbo customer Promotional Offer eligibility:
If a Promotional Offer provides no-charge Turbo Live by AT&T for AT&T Turbo customers, you must have an active Turbo subscription/account in good standing at the time you claim the event and at the time of the event. AT&T may require you to authenticate, validate account status, or otherwise verify eligibility. Eligibility is determined by AT&T in its discretion.
No guarantee of activation/performance:
Activation and provisioning are subject to network, device, venue, and operational factors. Even if you are eligible and sign up successfully, Turbo Live activation and benefits for a given event are not guaranteed.
Offer end date:
Any Promotional Offer providing no-charge Turbo Live for Turbo customers is available only through May 31, 2026, unless extended or ended earlier by AT&T.